frequently asked questions

Our dedicated team of RNs personally meet every client to match the right caregiver with the personality of the client and the type of care needed. Through years of experience in the health care industry, we have found that the better the match, the better the care.
Rates are determined by the level of care needed and the rate requested by the caregiver providing the service. You may contact our office at 561-740-8667 and we will assist you to determine the level of care needed.
Caregivers are comprised of a diverse group of well-trained, experienced, licensed, and insured caregivers, all of whom speak English. All caregivers are Level 2 FDLE (Florida Dept of Law Enforcement) screened according to Florida state law and the Agency for Healthcare Administration. References are verified and all credentials are kept up to date and on file.
Right away! Our quick-start home care approach delivers the care you need when you need it.
On days when your caregiver is unavailable, we make every effort to find a substitute who has been to your home previously or that is a great match for your care. We will call to notify you of the situation.
We accept payments by Check, Visa, MasterCard, Discover, American Express, and all Long Term Care Insurance Policies.
At Auracal, we understand that navigating the world of insurance can be overwhelming, especially when coordinating a medical issue for a loved one. We can help take that burden off your shoulders. One of our RNs will personally come to your home to answer all your questions regarding your policy. We will call your insurance company together to verify your benefits so that you know exactly what is covered. We accept assignment of benefits and complete all necessary claim paperwork so that you don’t have to.
Our office hours are 8:30am-5:00pm Monday through Friday. After hours, you can reach someone 24 hours a day, 7 days a week. Just call 561-740-8667; we’re here for you.
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